Regulations



Financial Service Providers Register


InvestAZ is registered on the New Zealand Financial Service Providers Register. The Financial Service Providers (Registration and Dispute Resolution) Act 2008 ('the Act') was passed into law on 29 September 2008.


One of the key objectives of the register are:


To povide an electronic register of FSPs, as mandated by the Financial Service Providers (Registration and Dispute Resolution) Act 2008;

To increase the level of transparency of public information related to FSPs, their registered services and their related dispute resolution schemes;


InvestAZ Limited does not offer its services to retail customers/residents of New Zealand


Financial Dispute Resolution


InvestAZ is also member of Financial Dispute Resolution Service (FDR).


FDRS is an independent approved dispute resolution scheme for settling disputes between people and businesses, and the organisations that provide them with financial services and advice. FDRS provides a three-level complaint process, which aims to resolve disputes efficiently and thoroughly. Many disputes can be resolved in the initial stages of the dispute process, but those that can’t be resolved are escalated up through the three levels.


If an agreement between the parties cannot be reached, FDRS issues a formal decision. If a consumer agrees with the formal decision it becomes binding on the Scheme Member. Consumers who are still not happy with the outcome have the option of taking their dispute through other channels such as the Courts or the Disputes Tribunal.